Issue #3: The behavior lever that actually moves volume In volume 2 of the FPP, we reviewed SPLH (sa...
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Issue #2: SPLH Is Not a Target Last week, I said labor % is lying to you. This week I’ll go one step...
Issue #1: Why Labor % Is Lying to You Most franchise owners continue to tell me that labor is their ...
I hear it all the time. Operators collect customer feedback. They look at their scores. They make su...