Zignyl Admin - Location Billing/Account Management
Common Company/Customer Billing Questions
Common Company & Customer Billing Questions
This guide provides a comprehensive overview of Zignyl’s billing process. Whether you’re new to the platform or just need a refresher, this resource will help you understand how your monthly invoices work and what to do if you need support.
How You Are Billed
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Per Location: Zignyl bills all merchants on a per-location basis at the standard negotiated rate.
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Flat Monthly Fee: Your rate covers platform access and core services included in your plan.
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Add-Ons: If you’ve enabled additional services or integrations, these may appear as line items on your invoice.
When You Are Billed
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Billing Cycle: Invoices are generated on the first of each month.
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Coverage Period: Your invoice covers service for the entire month ahead.
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Example: An invoice generated on October 1 covers your service for the entire month of October.
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No Pro-Rating: Service always begins on the first of the month. Even if you sign up mid-month, your billing starts from the next full cycle.
Payment Methods Accepted
Zignyl supports the following payment methods for convenience:
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Credit or debit card (Visa, Mastercard, AmEx, Discover)
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ACH bank transfer (US-based merchants)
⚠️ Note: Currently, we do not accept PayPal or checks.
Common Billing Questions
1. Why is my invoice amount different this month?
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You may have added or removed a location.
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You may have enabled add-on services (e.g., advanced reporting, forecasting).
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Taxes or compliance fees may apply depending on your region.
2. What happens if my payment fails?
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We’ll notify you immediately via email.
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Your account will be placed on a 14-day grace period to update your payment method.
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After the grace period, service may be temporarily suspended until payment is resolved.
3. Can I update my billing details?
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Yes please contact support@zignyl.com with your business details, email. We will NEVER ask you for your actual card or billing information.
4. Do you offer refunds?
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Zignyl generally does not offer refunds for monthly billing periods.
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Exceptions may apply for billing errors or duplicate charges — contact support for assistance.