Join the Team!
zignyl is a startup organization whose vision is to create the most comprehensive, easy to use workforce and task management software for small business and franchisee operations. If you want to be a part of a small, quickly growing company that allows you to be exposed to multiple parts of a business and be able to shape the growth of the company, you’ve come to the right place.
We accompany our customers every step of the way from the moment they partner with us. We bring passion to what we do every day because what we do matters to real people. If you are passionate about helping real hard working people, love technology, aren’t afraid of a challenge or two, and have a desire to push yourself to your maximum potential, you belong at zignyl.
Current Openings
Client Consultation & Implementations Manager
As a Client Consultation and Implementations Manager, you will become an important member of the core team, influence the company’s continued success, and help shape the future of the franchise industry.
Essential Duties & Responsibilities
- Own overall relationship with assigned clients, which include: implementation, ensuring retention, and satisfaction.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for advocacy.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Execute programs to ensure the customer is fully aware of the customer’s adoption level, value delivered, and overall satisfaction with the solution.
- Increase customer satisfaction by understanding business needs and making proper recommendations.
- Identify at risk customers and address issues with internal teams.
- Advocate customer needs/issues cross-departmentally.
- Answer customer service inquiries via customer support lines.
- Manage account escalations – Collaborate with other functional areas to achieve customer satisfaction and resolve customer issues in a timely fashion.
- Track, analyze and implement solutions for metrics.
- Ability to travel as needed
Education and Experience Needed for this Position
- Four-year college degree preferred in business management, leadership, technology, or related field
- 3-5+ years of experience in software customer success or implementation position preferred
- 2+ years of food service industry experience preferred
- Experience growing a book of business preferred
- Spanish fluency preferred
Skills and Qualifications Required for this Position
- Experience working in tech space
- Results-oriented, possess outstanding customer facing skills, technical acumen and Client-focused attitude.
- Solid communication, listening and writing skills
- Foster positive business relationships. Demonstrated client relationship and interpersonal skills.
- Excellent organizational, analytical, and problem-solving skills.
- Capable of working with people of varied roles and abilities
- Able to work independently with little direction when necessary.
- Demonstrated ability to manage multiple, simultaneous, cross-functional work streams (Sales, Support, and Development).
- Team player with solid communication and presentation skills.
- Experience maintaining outstanding external customer relationships.
- Deep understanding of customers concerns and thoughts regarding the use of software, and the ability to troubleshoot as needed
- Accountability and personal organization are essential
- Ability to establish milestones cross-functionally and keep all team members on task
- Experience analyzing and optimizing existing processes
- Travel is required
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, printers and filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Position Type/Expected Hours of Work
This is a full time position, and regular hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.; however, this position can regularly require long hours and frequent weekend work. This position may require an average of 45 hours per week.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Apply to Jamie Harris at jamie@zignyl.com
Social Media & Data Analytics Intern – Summer 2021
zignyl is seeking a Social Media & Data Analytics Intern to join our team in summer. The position is focused on two areas: social media content creation and analyzing usage rates of product users. We are launching our product on the market in early 2020. This is a great fit for someone who wants to learn more about overall business strategy while staying close to products, technology, and customers.
Desired Skills and Qualifications
- Exceptional verbal and writing skills
- Strong organizational skills and attention to detail
- Strong experience/knowledge of Microsoft Office (Word, PowerPoint, Excel)
- Self-motivated, proactive, positive, results-oriented approach to work
- Must work well in a team environment but also work independently, meeting goals and deadlines with minimal supervision
Responsibilities Include, But Are Not Limited to
- Assist with brand development
- Content creation – articulate how customers achieve value and translate this knowledge into marketing material, including social media posts, blog posts, and webinars
- Schedule media programming for summer and fall 2020
- Research best practices within the industry, specifically surrounding digital media marketing
- Track, measure and analyze performance for media programming
- Develop measuring and tracking metrics for customer usage, using Hubspot, Intercom, and Google Analytics.
Apply to Jamie Harris at jamie@zignyl.com
Senior Full Stack Developer – C#, ASP.NET Core, React, Bootstrap
zignyl™ has a need for a Senior Full-Stack Developer to join our startup team developing a world-class SAAS franchise operations management system.
This ground-floor opportunity is both a leadership and individual contributor position. Consequently, the successful candidate will need not only a solid background in distributed environment technology, but also the capability to be a strong team player with excellent communication skills, the ability to learn quickly and a desire to understand the business and the technology.
As a Senior Full Stack Developer at zignyl, you will earn a competitive salary and enjoy the availability of medical benefits and 401k.
Position Responsibilities
The primary responsibility of the position will be developing front and back end solutions for our ASP.NET Core application. However, the position will also be responsible for the hosting management of the Azure cloud platform.
In addition to development and oversight responsibilities, you will also work closely with the marketing and operations staffs to understand business requirements that drive solutions from analysis to technical delivery. Specific responsibilities include:
- Provide technical leadership adhering to the architectural direction set by the architect;
- Collaborate with the team (marketing, development, operations) to design, develop, unit test, and support new features that meet a specific business need;
- Provide user & production support and training on supported .NET applications and platforms;
- Contribute to development of maintenance and enhancement work items, including performance tuning, testing, refactoring, usability, and automation;
- Effectively utilize GitHub and Azure DevOps for source control and automated releases;
- Coordinate work efforts with offshore team when/if those resources are engaged;
- Participate in the proactive identification of product/system enhancements which may improve solution appeal, process flow, and overall functionality and performance;
- Write both technical and support documentation.
Position Requirements
- 5+ years of full stack application development experience;
- 2+ years of DevOps experience with Microsoft Azure
- e.g. App Services, Web Apps, Blob Storage, Azure SQL, etc.
- Proven experience implementing applications, particularly web-enabled applications in the ASP.NET Core, .NET Core, C#, HTML5, ReactJS, REST, CSS;
- Solid understanding in web application environments and development tools, CI/CD strategies, security and performance tuning and debugging methodologies;
- Good working SQL knowledge, with an emphasis on SQL Server 2016, including writing performant queries (Azure SQL a plus);
- Effective time management /ability to multitask effectively;
- Must possess excellent verbal and written communication skills, including the ability to interact with all levels of technical, QA, and business teams;
- Self-motivated and able to work collaboratively across organizations and geographic locations;
- Proven ability to work with minimal direction either independently or as an integral member of a team;
- Experience with GitHub, Pull Requests, and Azure DevOps;
- Agile/Scrum experience.
- Experience integrating with external APIs – especially POS-related – is a bonus
Please note references will be requested. Apply to Jamie Harris at jamie@zignyl.com